Case study: Lloyd's of London
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Inclusive Leadership programme for Lloyd's of London
Lloyd's of London is the world's leading specialist insurance and reinsurance market. Unlike a typical insurance company, Lloyd's operates as a marketplace, where members join together as syndicates to insure risks. With a history dating back to 1688, Lloyd's is renowned for its expertise and innovation in the insurance industry.
Watch the video of Mark Lomas, head of culture at Lloyd's of London, as he explains what makes a truly inclusive leader before discussing DEI strategy and the future of DEI.
The challenge
FAIRER Consulting was engaged by Lloyd's of London to design and deliver an Inclusive Leadership programme for their executive leadership team. This initiative aimed to enhance leadership capabilities in fostering an inclusive environment, aligned with Lloyd's corporate values.
What we did
- Pre-session inclusive leadership questioning: Conducted to gauge initial understanding and attitudes towards inclusive leadership among the executive team.
- Working sessions to design the programme: Collaborative sessions with key stakeholders to tailor the programme to Lloyd's specific needs and objectives.
- Pre-engagement one-to-ones: Individual meetings with leaders to discuss personal goals and expectations, ensuring a personalised approach.
- Focus areas of the programme:
- Role modelling: Encouraging leaders to exemplify inclusive behaviours.
- Living the values of inclusion: Integrating inclusion into daily leadership practices.
- Reducing leadership biases: Strategies to identify and mitigate unconscious biases.
- Leadership actions: Development of actionable steps for leaders, aligned with Lloyd's corporate values, to promote inclusion within their teams.
The impact
The feedback from the programme was overwhelmingly positive. Key achievements included:
- Enhanced understanding: Leaders gained a deeper comprehension of the principles and skills required to be effective inclusive leaders.
- Increased confidence: Leaders felt more assured in discussing diversity and inclusion issues.
- Leadership shadow awareness: Leaders developed a greater awareness of their influence and impact on organisational culture.
- Individual actions: Leaders created personalised action plans to advance inclusion, in alignment with Lloyd's values.
This Inclusive Leadership programme has demonstrated significant benefits for Lloyd's of London, including enhanced understanding, increased confidence, and actionable steps towards fostering an inclusive environment.
Such programmes can be highly beneficial for other clients both in and outside of the insurance industry, helping them to develop a deeper understanding of inclusive leadership principles, increase confidence in addressing diversity and inclusion issues, and create a positive organisational culture through awareness of leadership impact.
By investing in inclusive leadership development, organisations can build stronger, more cohesive teams, drive innovation, and enhance overall performance.
FAIRER Consulting is committed to helping organisations cultivate inclusive leadership and drive positive change. We invite you to consider partnering with us to design a bespoke Inclusive Leadership programme tailored to your specific needs and objectives.
Together, we can create a future where every leader is equipped to champion diversity and inclusion, fostering a more inclusive, innovative, and high-performing leadership team.
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